by Alex Milne | Dec 20, 2022 | Craigs Posts
An anecdote from our Director, Craig Milne, about a 1990s Design Award Panel for a Ford vehicle highlights how firms need to go beyond surveying customer satisfaction in setting goals for their Quality Management System. What does ‘quality’ mean? What does ‘quality’...
by Craig Milne | Nov 26, 2019 | Craigs Posts
The ISO 9001 standard has evolved from being a niche idea used by the British military to the most recognised global quality management system standard, which can be adapted to suit any type of organisation. The ISO 9001 quality management system had its origins in...
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