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PRODUCTIVITY BLOGS

The Australian Productivity Council is the descendant of the Productivity Groups Movement, a voluntary association of business members formed in the middle of the last century to improve productive efficiency in areas of mutual interest.

Quality Assurance, Customer Satisfaction and ISO 9001

An anecdote from our Director’s experience at a 1990s Design Award panel assessing a Ford vehicle, highlights how firms need to go beyond surveying customer satisfaction in setting goals for their Quality Management System.

The Introduction of the ISO 9001 Global Quality Standard

The ISO 9000 quality management system had its origins in the American, British and NATO military procurement standards that were designed to manage contract performance.

What is Quality Assurance

This article explains the concept of Quality Assurance, why it is important to almost every organisation on earth, and distinguishes it from the narrower concept of ‘Quality Control’. It also looks at the relationship of Quality Assurance and the ISO 9001 Quality Management Systems standard.

ISO 9001 Certification

ISO 9001 is the best known global quality management system standard. This article explains the benefits of certification, how to get ready for audit, and gives a summary of the ISO 9001 Standard.