PRODUCTIVITY BLOGS

The Australian Productivity Council is the descendant of the Productivity Groups Movement, a voluntary association of business members formed in the middle of the last century to improve productive efficiency in areas of mutual interest.

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Quality Speaks for Itself: Leveraging ISO Certification to Boost Your Marketing Strategy

by Alex Milne | March 18, 2023 | ISO 14001, ISO 9001, ISO Certification | 0 Comments

This article explains the benefits of getting an ISO 14001 Environmental Management System, and why it is a great idea to put this on your agenda for 2023.

Quality Assurance, Customer Satisfaction and ISO 9001

by Craig Milne | December 20, 2022 | ISO 9001, ISO Certification | 0 Comments

An anecdote from our Director’s experience at a 1990s Design Award panel assessing a Ford vehicle, highlights how firms need to go beyond surveying customer satisfaction in setting goals for their Quality Management System.

What is Quality Assurance

by Alex Milne | November 22, 2022 | ISO 9001, ISO Certification | 0 Comments

This article explains the concept of Quality Assurance, why it is important to almost every organisation on earth, and distinguishes it from the narrower concept of ‘Quality Control’. It also looks at the relationship of Quality Assurance and the ISO 9001 Quality Management Systems standard.

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